Showing all posts tagged wfh:

One More Missed Opportunity For VR

SF authors have a lot to answer for. While they are popularly assumed to predict the future, most will be quick to disclaim any Nostradamus tendencies. Instead, they are trying to tell a story, and the setting is only a part of that effort. The problems arise when people read the story, fall in love with the setting — and decide to enact it in real life.

I’m as guilty as any other nerd, with my unmarked keyboard meant to evoke Case’s deck in Neuromancer that always got him into trouble at customs. I also have an Ono-Sendai sticker on my MacBook, just to complete the look. That sort of thing is mostly harmless. What about the people who read Snow Crash1 and decided to build the Metaverse, though? They read passages like this and think to themselves: "whoa, cool, I gotta build that":

He is not seeing real people, of course. This is all a part of the moving illustration drawn by his computer according to specifications coming down the fiber-optic cable. The people are pieces of software called avatars. They are the audiovisual bodies that people use to communicate with each other in the Metaverse.

And so they went and built those things. This is literally the origin story for a lot of the tech we have today, from the iPhone as Star Trek communicator on down. When it comes to VR, you might expect that now of all times, with nobody able to go to the office, VR would be having its moment. But it isn’t, at all.

Sure, there are hopefuls like Spatial, sometimes described breathlessly as "the Zoom of VR" — but it relies on the Oculus Quest hardware, which is hardly universal, or Magic Leap, which may never be seen at all. I tried it on the web and it’s buggy right in the signup experience, definitely not something I would introduce to colleagues, let alone clients.

Maybe when Apple brings out its AR headset we’ll have a platform worthy of the name, but right now VR just isn’t there. I’m a techie, an early adopter, and if you can’t sell me on VR when a) I can’t leave the house and b) there’s a new Halflife game which requires VR, I think it’s safe to say it’s a small niche and going to stay that way.

I’ve been fully remote for a long time, but most people, even among those who had the choice, preferred to go into offices. Now we are all forced into the WFH life, but it’s awkward. Too many Zooms, too few, how much communication is needed or wanted, what needs to be synchronous and what can go async via Slack — and how do we manage all of that when many of us are also juggling other responsibilities? The home schooling, oh God the home schooling. Give teachers raises yesterday, they earned them.

Part of the stress of WFH is communication, and the pitch of meeting in VR is to approximate the experience of a real meeting better than just a grid of people’s heads on screen. It turns out, though, that experience is sufficient for most purposes. People are using Zoom for karaoke, cocktails (quarantini, anyone?), weddings, graduations, and just about anything else.

So Where Did VR Get Lost?

Even with the head start of everyone stuck at home and hating it, VR still has not taken off. The reason is the sort of impact that always means that the future will not look like the past or even a linear extrapolation. It’s easy to think of remote working and see that it requires good bandwidth, that people with good written skills and ability to manage their own time might thrive, and so on. Not many futurists had considered the impact on a family with both parents trying to work from home while juggling child care and home schooling, for instance.

This is one reason why even in lockdown VR hasn’t taken off (that and it’s still too expensive, but that’s a chicken & egg problem). I’ve taken tons of conference calls — yes, even on video — with a baby in my arms2, or keeping one eye on the maths homework going on next to me, or simply with one ear cocked for mischief being perpetrated somewhere else. VR, if it works properly, excludes all of that.

Some of the reluctance to embrace new tech is also the fear of obsolescence. If we can all go back to the office as soon as possible, the old habits and rules that enabled people to be successful in the past can be reimposed and those people can go on being successful without having to learn something new or change their behaviour in any way.

This reluctance also applies to tech platforms themselves. Remote events — and all events are of course remote for the rest of 2020 at least — default to the tried and true format of fast-scrolling comments beside live streamed events. This format was already tired ten years ago, but nobody has come up with anything much better. Partly there wasn’t a need, because it was easier just to rent out space in Vegas or Orlando and run the conference there, and partly there wasn’t a platform to build on. That last issue is of course another iteration of the chicken-and-egg problem: nobody has been able to build a platform because the users weren’t there, because nobody had built it, and repeat.

That consideration leads us back to Apple potentially jump-starting the whole VR-AR market by pulling their usual trick of holding back, looking carefully at what’s out there, thinking really hard about the use case, and then bringing out something that defines the market such that soon afterwards it is seen as inevitable and everybody else simply has variations on Apple’s theme.

Until that happens, though, the Zoom+Slack combo is the best we have, and we had better get used to it.


We discussed the topic of remote working on Episode Two of Roll For Enterprise, a new podcast I co-host. Listen to the episode, and subscribe if you like what you hear!


🖼️ Photo by Hammer & Tusk on Unsplash


  1. My favourite Snow Crash quote, and one which more people should take to heart, is this one: "It was, of course, nothing more than sexism, the especially virulent type espoused by male techies who sincerely believe they are too smart to be sexists." 

  2. For whatever reason, when I do this, it’s adorable, and when my wife does it, it’s unprofessional. I find this very weird, and so one reason I don’t hide my kids away is to make a point of modelling this behaviour as being okay so that my female colleagues might also feel comfortable with their children being in view of the webcam. 

KonMari The Home Office

I was all ready to hate this list of work-from-home tips from Marie Kondo, but actually it’s… not bad?

I mean, some of it is disgustingly twee — striking a tuning fork to signal the start of the working day? — but other parts make a lot of sense, like keeping your work stuff in a box that you can put away outside work hours.

There is a certain amount of work-from-home advice that is not exactly helpful going about, so at this point I am reflexively sceptical of new advice. There was the Washington Post advising people to sleep in their spare room and pretend they were on a trip, to which people quite rightly pointed out that not everyone has a spare room they can just casually go and sleep in. Even leaving aside issues of sudden economic anxiety due to the lockdown, many people made trade-offs to live in smaller homes in more expensive areas that were closer to schools, parks, restaurants, or transport options — precisely none of which they can take advantage of right now.

Another strand of unhelpful advice is when people forget that other people have children, or seemingly have never met a child in their entire lives.

I’m lucky enough that I was already set up with a pretty decent home office, and I spent the early part of this lockdown fitting it out to the nines, but in my own WFH advice I tried not to assume that everyone was in the same fortunate position. Even people who had the space might not have basics like a reasonably ergonomic desk and chair, and many don’t have the luxury of dedicated space. This is where Marie Kondo’s advice chimes with mine:

  • Keep your work stuff in one place. Work from the kitchen table, and move to the couch when you’re done.
  • Separate work time from personal time. Work from the laptop, then close the laptop when you’re done.

There’s one more piece of advice that I need to add, though:

  • Give yourself and others permission to be their whole selves. Some of us are juggling home-schooling kids with work, and so work happens around other stuff. Even when I’m in my home office, my kids regularly burst in to grab something from the printer, ask a question about homework, or sometimes just to give me a hug. People seem to find it charming more than anything else. This may well be because I’m a man, so I go out of my way to reassure female colleagues that it’s okay for their kids to do the same sort of thing.

Maybe you don’t have kids, maybe it’s your dog barking or your cat deciding to sit on you, or your room-mate coming out of the shower behind you. It’s fine, we’re all in the same boat.

And it could always be worse.


🖼️ Box photo by Bench Accounting1 on Unsplash, others from Stephanie Insley Hershinow and Adam Graham via Twitter


  1. How interesting, advertising by creating a profile on Unsplash! I hadn’t seen that one before — for a non-photography business, that is. Curious to know how it works for them. 

New WFH setup

Inspired by Eddie Jaoude, I made some updates to my home office setup. Just like everyone else, I have been on a ton of calls and a couple of podcasts too, so I kept myself entertained — and the economy moving — by upgrading my work environment.

In the foreground is my Røde NT-USB microphone, with shock mount, pop shield, and boom arm. That last is especially useful so I can swing the whole rig back out of the way when I’m done with it.

Behind that, you can see my Microsoft Natural keyboard; I get RSI if I type too long on straight keyboards, like my laptop’s for instance, so when I’m at my desk I use the Natural which lets me keep my wrists straight.

I use an Apple Magic Mouse, and I know some people hate it. It’s true that it’s not the most ergonomic thing ever, but I love the gestures on it, and I don’t actually use my mouse that much; it’s all about the keyboard shortcuts for me. This also means that I only have to deal with the silly recharging setup quite rarely.

The screen is an Iiyama 26". It’s only HD, not 4k, so it’s probably the next thing due an upgrade. I was hoping Apple would get around to releasing one of its lovely 5k screens without an entire iMac attached, but that is looking increasingly less likely. The LG 5k screen is just too ugly for words, especially for the price, so I’ll probably blow my next bonus on a nice 4k screen. What else am I going to spend money on right now, anyway?

On the walls are generic sound-absorbent foam panels. They really do make a surprisingly audible difference compared to bare paint — nearly as much as moving from the mike on the little headset that’s hanging beside the monitor to the big Røde!

Nestled under the monitor is one of my ancient Cambridge Soundworks speakers and its volume controller; you can just about see the subwoofer under the desk. It’s a four-speaker (plus sub) setup, but right now I don’t have the rear two wired up, waiting for a USB sound card with front+rear outputs that is on a very slow boat from China.

On top of the monitor, the bright ring of light is my Razer Kiyo webcam with built-in ring light. My office is in a half-basement, and the desk is in the darkest corner, so I need all the help I can get.

The computer itself is a MacBook Pro 13" with Touch Bar. Personally, I like the Touch Bar, although obviously I don’t use it much when the MBP is on its stand like this!

The keyboard under the stand belongs to the computer you can just about see above the monitor — yes, that’s a computer! The keyboard has blank keycaps for that William Gibson hacker look, while the computer is in a Skeleton "case" from Antec which is pretty much just an open frame to mount components in, plus a big slow fan to blow air over everything. It’s perfect for what is basically a parts-bin computer. It runs Debian and lets me mess around without the risk of doing something silly on my work computer.

The wicker boxes beside the Skeleton are all full of ancient tangled cables. Because of course they are.

Break Down

This is the other half of my home office, with a rowing machine set up in front of a TV with an Apple TV attached. This lets me stream webinars via AirPlay and watch them while I get a workout in. Good for a change of pace in between all the Zoom calls!

Emergency Spare Backup Office Location

Sometimes I also work from a secure alternative location outside my usual office, partly for the view and partly for the company.

Things That Happen When You're Working From Home

So this is me, talking to dozens of colleagues about a new project — when my daughter, I mean my coworker, decided she needed something off my desk Right Now.

My colleagues all thought she was cute, so there’s that.

Working From Home Is Good, Actually

It’s an obvious time for people to think and write about working from home. I did my own bit yesterday, and today Kevin Roose joined in with this article in the New York Times, with the clickbaity title "Sorry, but Working From Home Is Overrated".

Mr Roose used to be a fan:

I was a remote worker for two years a while back. For most of that time, I was a work-from-home evangelist who told everyone within earshot about the benefits of avoiding the office. No commute! No distracting co-workers! Home-cooked lunch! What’s not to love?

But he changed his tune:

I’ve now come to a very different conclusion: Most people should work in an office, or near other people, and avoid solitary work-from-home arrangements whenever possible.

What drove this change of heart?

[…] research also shows that what remote workers gain in productivity, they often miss in harder-to-measure benefits like creativity and innovative thinking. Studies have found that people working together in the same room tend to solve problems more quickly than remote collaborators, and that team cohesion suffersin remote work arrangements.

I don’t disagree! I’ve worked from home for fifteen years, but I’ve always spent big chunks of my time on the road, travelling and meeting people. Working in a distributed team, it’s key to meet in person on a regular basis, at least once a quarter. If I don’t leave my home office for a couple of weeks straight, I start to get cranky – so while I’m more prepared than most for remote working, not least because I have a home office that is fully set up, with big screen, ergonomic keyboard, and even a whiteboard, I am still affected by the coronavirus lockdown.

As with most things, the answer is not a simple binary:

[…] research has found that the ideal amount of work-from-home time is one and a half days per week — enough to participate in office culture, with some time reserved for deep, focused work.

Around The World

There is one more factor that I don’t often see considered, and it’s geographical coverage. I am part of a global team, and one of the things that I bring to the team is the perspective of someone who is not based in New York City or in Silicon Valley. If the whole global team sat around a long table, they would miss important perspectives and developments on the ground. But if all of us are dotted around the world, why would we go in to our various local offices? There, we would indeed sit at long tables, but with people working on very different projects. Distraction and disturbance are rife in that sort of environment (I speak from experience here).

It can still be worth taking that hit on deep work occasionally for the serendipitous conversations with other teams which can occur in that type of environment, but there’s not the same benefit to doing it long-term. The way I do it is to stop in at the local office wherever I am and sit with different teams in rotation, working to facilitate serendipity in different circumstances. That way I can take the temperature of the extended organisation and report back to the team, sharing perspectives with others who are doing the same thing.

There are also things that can be done to help cohesion of remote teams. The NYT article mentions "virtual coffee breaks", which I haven’t tried, but simple things like holding regular calls and turning on webcams during them will go a long way. Floating Slack conversations about non-work topics are also good – again, especially if they are a way to maintain bonds that are built in person and regularly strengthened that way.

Bottom line, it does not seem like the right time to be negative about remote work, right when many people and organisations are trying it for the first time. By all means warn them of pitfalls, but suggest fixes rather than just writing off the whole thing.


🖼️ Photos by Jacky Chiu and Helloquence on Unsplash

How to Survive the Home Office

Some tips from someone who hasn’t worked in an office in fifteen years

In the twenty-first century, many of us work in offices. In the EU and the US, the service economy represents roughly 80% of GDP. This growth of service work is a relatively recent phenomenon, compared to the past when most employment was in agriculture.

Office work comes with a number of perks over farming. For a start, it’s done indoors, generally in fairly comfortable surroundings. There may be perks like free refreshments, and if you are lucky you may even have fun colleagues that you like to hang out with during coffee breaks. You’re also fairly unlikely to be in any sort of physical danger, as long as you are careful with the stapler.

The problem is that the self-isolation protocols that governments and companies are putting into place require, among other things, that people work from home instead of going to the office. This is a new development for many employers and employees. In the spirit of helping out, I wanted to share some tips based on over a decade of working from home. I last had an office-based job in which I worked elbow-to-elbow with my team-mates in 2006. Since then, my situation has mostly involved team-mates and managers spread around the world, across many different time zones. Here is what I learned.

Save your Space

One of the good things about travelling to a physical location is that it enforces separation between work and not-work. If you’re in the office, you’re generally expected to be working – and if you’re at home, generally speaking you’re not working, apart from perhaps checking email or whatever.

When you work from home, you lose that separation. The risk then is that work and home life bleed into each other. On the one hand, you may find yourself working through meal times and into the evening, but on the other you might also get distracted by housework or errands.

If you can arrange it, physical separation is best. Don’t work from the couch; apart from anything else, that’s an ergonomic nightmare if you’re doing it all day, every day. Go somewhere to do work, and don’t go there when you’re not working. I’m lucky enough to have a home office that is physically separate from the family home, which is ideal, but not everyone will have that option, or be able to set it up at short notice.

At the very least, work from your laptop at the table, and close the laptop when you’re done. Even if you do dip into work after hours, do it from your phone, not from the laptop.

It might seem silly, but try to stick to office hours and dress: get out of bed and get dressed as if you were going to work. You have years of reflex telling you that when you shave or put on makeup (delete as appropriate to your own personal morning routine), you are going into "work mode". Take advantage of those reflexes even if you aren’t leaving the home.

If you are able to do so safely, i.e. without close contact with others, you may also consider replacing your commute with a run or a bicycle ride, just to start your day off.

Protect your Space

If you live with other people, you may need to negotiate this separation with them. If they see you in the house, they may ask you for your help, or to join in some activity, or just ask you questions. A physical indicator that you are working can be useful here. Again, if you have a specific location that you work from, that can be simplest: "if I’m in the spare room with the door closed, please don’t bother me; if the door is open, I’m available for coffee or a quick chat".

Make your Routine

On top of physical routine, it’s good to break up your day into units of time, and dedicate each one to a specific task. The method I use is the Pomodoro Technique, which is simple and fun. Basically, get a kitchen timer, and use it to time your tasks and breaks.

My Pomodoro timer on my desk

Over-Communicate

It can be very isolating to work at home on your own, if you are used to working cheek-by-jowl with your team. At least if everyone is self-isolating in their own homes, you don’t feel that you are being left out of impromptu conversations that happen in the office. There are ways of helping the team continue to feel and work like a team even when they are remote.

The absolute bottom line is that you need a chat platform of some sort. Slack is fast becoming the default, and has a free plan that is enough for most organisations at least to get started. Probably the biggest alternative is Microsoft Teams, but there are many other options.

Do not try to use WhatsApp, Facebook Messenger, or similar mobile-only, single-threaded tools for anything beyond the smallest groups and simplest needs. Slack and similar tools allow you to create many channels, each dedicated to specific topics, and within a channel you can split a discussion off into a thread without cluttering up the main channel.

Another benefit of dedicated work chat tools is to further that separation between work and personal time. Train yourself to stop looking at the work tool after hours. Managers, be sensitive and avoid abusing personal channels like SMS outside of actual emergencies.

Catch my Video

Text chat is great for many things, but if you’re feeling lonely and isolated away from your team, turn on that webcam! We are social animals, and seeing people face to face really helps strengthen those team bonds. The coronavirus crisis is driving a huge uptake in video chat tools, especially Zoom, which has a useful free tier.

Another benefit of video meetings is that it reinforces your work routines, if only because you have to be presentable and ready to be seen on camera.

Track and Assess

Finally, it can be hard at the end of the day to work out whether you "got anything done". There’s a simple fix for that too: track what you do during the day, and assess the results at the end of the day. You can do this as part of your Pomodoro Technique, jotting down a quick note about what you achieved during each Pomodoro interval. Depending on what type of work you are doing, this can also help you track your time, if that is a requirement. Even if you don’t have that kind of need, though, it can be good to close out the day by looking back on what you have achieved.

Plan for the Long Term

The final reason to think about this topic now is that I suspect that many organisations that were only forced into supporting remote work by this crisis will find that it’s actually a great option, at least as a complement to their ordinary setup. Don’t fall into any bad habits because you think this setup will only last for a few days or weeks. Remote working is going to be much more prevalent in the future, so it’s worth getting it right straight away.

Do share any other tips that you personally know of or that work for you. I can usually be found on Twitter.


🖼️ Photos by Dillon Shook, Harry Cunningham and Andrew Neel on Unsplash, except tomato timer – author’s own

Work From Home

I was reading an interesting blog post about working from home, by Julia Evans. I also work from home, so it was interesting to compare my experiences of remote work with hers.

The two main benefits are the obvious ones – I get to live where I want (Montreal) and have the job that I want. And San Francisco tech companies in general pay a lot more than Montreal tech companies, so working for a SF tech company while living outside SF is great.

I can confirm this 100%. I live in Italy rather than in Canada, but the same factors apply: I’d rather be here than there, and the salary is very competitive with what I could make locally.

  • I have a lot of control over my working environment. It’s relatively easy to close Slack and focus.

True! I hated working in an open-plan office, and wore headphones a lot so that I could get some peace and quiet. It did not help that none of my team were in that office, so I was only going there to satisfy some HR mandate.

  • I basically haven’t had to set an alarm for 4 years.

Ha. Nnnope – I still have my alarm set far too early every weekday to take the kids to school. On the other hand, I can have breakfast with them and take them to school, and still get a full day of work in in. Part of that is down to time zone shift, which is both good and bad; more on that later.

  • There’s a nice community of remotes across the company. I’ve gotten to know a lot of wonderful people.

Yes! My team is spread out across four sites and three time zones, and so are many other teams, so there isn’t the sort of downside to being remote that there can be if it’s an exception.

  • I can work from another city/country if I want (like I went to Berlin for 6 weeks in 2016 and it wasn’t disruptive, especially since my 2 teammates at the time lived in Europe).

I haven’t tried this one (those kids and their schools again), but I know other people who’ve done it very successfully. This also works if your area of coverage gets large enough. I knew someone who was in charge of one particular technology alliance partner across the whole of EMEA, which meant that he spent a lot of his time flying. Soon, he realised that this meant he didn’t have to be anywhere in particular, as long as he was near an international airport – so he decamped to Barcelona for a year. Why not?

  • I live in a slightly shifted timezone (3 hours ahead of many people I work with), so I can get stuff done before anybody gets to work.

I am shifted a lot more than that: the difference from Italy to San Francisco is nine hours. The upside is I get a nice quiet start to my day to read, write, and think, and then the US wakes up and I start getting into conference calls. The downside is that there are only a few usable hours of overlap in our schedules, so compatible time slots go quickly. Sometimes you have to do careful triage of what actually needs an interactive voice call, and what can be discussed asynchronously over email or Slack. I make it a hard rule to keep family dinner time free, but I do take calls after dinner several times a month, when we can’t work out other slots.

Shout Louder

That last point is important: I joined a team that had previously been able to shout across a table at each other, and suddenly half the team was remote. We had to figure out how to communicate and manage projects across the time zone gap, and there were some stumbles and false starts along the way.

What we ended up figuring out was that different channels work for different tasks. Perhaps not revolutionary, I know, but we took the time while we were all together in person and thrashed it out with a whiteboard: what type of requests should go to which channel, what response times could be expected, and so on.

This is what is known as a "communications charter", and is recommended by HBR for virtual teams:

Communication on virtual teams is often less frequent, and always is less rich than face-to-face interaction, which provides more contextual cues and information about emotional states — such as engagement or lack thereof. The only way to avoid the pitfalls is to be extremely clear and disciplined about how the team will communicate. Create a charter that establishes norms of behavior when participating in virtual meetings, such as limiting background noise and side conversations, talking clearly and at a reasonable pace, listening attentively and not dominating the conversation, and so on. The charter also should include guidelines on which communication modes to use in which circumstances, for example when to reply via email versus picking up the phone versus taking the time to create and share a document.

Get In Their Face

Note that when we were working out our communications charter, we did it with a whiteboard. This is because we made it a goal to get together in person once a quarter or thereabouts. Don’t skimp on this! It’s not cheap: airfare, hotels, and meals all add up. However, the time you spend together face to face will pay off over and over. There is so much that gets done when the team is together, and the benefits continue after the remote team members fly out, because that face time has strengthened relationships and clarified questions.

In fact, face time is so important that it’s the very first point in that HBR list:

It may seem paradoxical to say in a post on virtual teams, but face-to-face communication is still better than virtual when it comes to building relationships and fostering trust, an essential foundation for effective team work. If you can’t do it, it’s not the end of the world (focus on doing some virtual team building). But if you can get the team together, use the time to help team members get to know each other better, personally and professionally, as well to create a shared vision and a set of guiding principles for how the team will work. Schedule the in-person meeting early on, and reconnect regularly (semi-annually or annually) if possible.

Feed The Mind

However, there is one final point that I have not seen listed anywhere else, and that is food. When I work from home, I can make my own meals, and share them with whoever else is around: my kids if they don’t have school, my wife if she is also working from home, or friends who might be taking their lunch breaks at the same time as me.

What do you think? Beats a soggy sandwich at your desk, right?


Top image by Seemann via Morguefile; bottom image courtesy of author.

Home Office Backlash

Teleworking is back in the news!

The very technology that enables telecommuting and working from home could be destroying its value. Although productivity may increase in the short term, working from home may prevent your teams from working effectively.

I've had both office-based and home-office jobs, so I have an idea of the upsides and downsides of each. I last wrote about teleworking more than a year ago, when Yahoo first banned the practice. Here's what I said at the time:

... the office is where I go to have impromptu conversations and face-to-face meetings, but it's not where I am most productive, even with my headphones on. I am much more productive at home, in aeroplanes, or in hotel rooms without distractions.

I think the sort of togetherness that the Forbes piece describes is real. I work in a team that is entirely remote: no two team-members share an office. For the type of work we do, this works well. It's great to meet up, and we take every opportunity to do so, but mostly we're fairly loosely coupled, so we get on fine as is.

There is another dimension to consider here. If companies gather all their employees except for local field support into one central location, they may have all sorts of serendipitous conversations around coffee machines, but there is a significant risk of an echo chamber effect developing. Silicon Valley is all well and good, but what works there will not necessarily work elsewhere in the US, never mind Europe, Asia and so on. If everyone involved in deciding and communicating the strategic direction of the company lives their entire lives in Silicon Valley, surrounded by people doing exactly the same thing, the company will develop a huge blind spot to the realities on the ground.

Not to mention all the employees spending their bonuses on noise-canceling headphones just so they can get some work done in the office again...