Companies Turning Down My Money

I’m always going on about my troubles with the Italian iTunes Store, but I realise people might not know what that means in practice, so I wrote up a real-world scenario.

I wonder what movie we could watch on Sunday night – maybe that 1969 classic, The Italian Job?1

First hurdle, finding the thing. Searching for "the italian job", as any reasonable (meaning "naive and inexperienced") person might, brings no results.

As this is not my first rodeo with the Italian iTunes Store, I fall back to searching for everything Michael Caine has been in – and sure enough, after the various Batman and Kingsman films, there is… Un colpo all’italiana. Sure, why not.

But once again, this is not my first rodeo – and therefore, instead of just hitting that "Buy" button, I know to scroll down and check one more thing:

Do you see it?

Look under Language: there is only one entry, "Italian (Stereo)". No English audio.

I refuse to pay ten Euros to hear Michael Caine dubbed into Italian, thank you very much. If you won’t sell things to people, they won’t buy them.

Guess we’re watching something else, kids.


  1. We will not speak of its 21st century would-be imitators, thank you. 

Which Algorithms Will Watch The Algorithms?

This week’s AI-powered scandal is the news that Amazon scrapped a "secret" AI recruiting tool that showed bias against women.

Amazon.com Inc’s machine-learning specialists uncovered a big problem: their new recruiting engine did not like women.

The AI, of course, has no opinion about one women one way or the other. Amazon HR's recruitment tool was not “biased" in the sense that a human recruiter might be; it was simply unearthing existing bias:

That is because Amazon’s computer models were trained to vet applicants by observing patterns in resumes submitted to the company over a 10-year period. Most came from men, a reflection of male dominance across the tech industry.

If you train your neural networks with biased data, you are just re-encoding and reinforcing the bias! This was not news even in 2015 when Amazon started this experiment. However, it illustrates a general problem with AI, namely its users’ naive tendency to take the algorithms’ output at face value. As with any automated system, human experts will be needed to make intelligent evaluations of the output of the system.

Train The Guardians

The need for secondary evaluation is only going to increase as these systems proliferate. For instance, Canada now plans to use AI to decide immigration cases. If your request for a visa is rejected by an expert system, what recourse do you have? What if the basis of rejection is simply that claims like yours were usually denied in the past?

These concerns will become more and more critical as AI tools continue to become more mainstream.

"The computer says no" has always been the jobsworth’s go-to excuse. But who programmed the computer to say "no"? The fact that the computers are now programming themselves to say "no" does not absolve organisations of responsibility. The neural networks are simply reflecting the inputs they are given. It is on us to give them good inputs.

After all, we are educating our own children.

Going From Caffeine To Amphetamine

No, this is not a post about controlled substances – even though it is Friday!

In the past, I have recommended some useful apps to improve your presenter game, including a great little tool called Caffeine. Unfortunately the upgrade to macOS Mojave seems to have finally killed off Caffeine, which is fair enough really since it has not been updated in some years.

Luckily, there is a fantastic alternative called Amphetamine, which sticks to Caffeine’s attractive pricing of "free". It does the same job that Caffeine did, sitting quietly in the menu bar until you need to prevent your display from sleeping – perhaps because it is connected to an external projector and you are trying to show something other than your cool screensaver.

On top of that, though, Amphetamine offers a ton of configuration options. My favourite is that you can create triggers which will automatically prevent your Mac from sleeping in certain conditions. I created a trigger so that my Mac will automatically stay awake when I connect my presentation remote, for instance.

If you don’t want a pill icon in your menu bar, you can also change it to something else, including a version of Caffeine’s classic coffee cup.

Do check out Amphetamine and let me know how you get on.

Seriously?

So there I was scrolling innocently through Twitter, when this Tweet popped up in my timeline:

A Promoted tweet? What, are they trying to sell me fighter jets?

The account seems legit, although I am baffled as to why the F-35 needs its own Twitter account. Also, who on Earth are these SIXTY-SIX THOUSAND people who follow it?

Anyway, I still don’t get why they are paying to show tweets to me. Fortunately Twitter lets you look into that, but it just raises more questions:

Why on Earth is Lockheed Martin trying to reach adults in Italy? This seems like a gross misuse of social media marketing. Or am I missing something?

Scheduling

I live my life a half-hour meeting at a time. Nothing else matters: not the mortgage, not the store, not my team and all their bullshit. For those ten seconds or less between meetings, I'm free.

(with apologies to fans of The Fast And The Furious)


🖼️ Photo by rawpixel on Unsplash

Keeping The Data Lake Clean

One of the biggest problems in data analysis is making sure that your inputs are clean and sane. This holds true whatever you are using to do the analysis, whether it’s the latest fancypants machine-learning, or a roomful of expert humans doing the calculations by hand.

I think it’s useful to keep this perspective in mind when considering Apple’s recent tie-up with Salesforce.

The first example given by Salesforce is this scenario:

Imagine a sales rep saying "Hey Siri, Daily Briefing" then hearing an overview of their day.

This scenario encapsulates the dream end-state of all of these integrated CRM systems. Normally, of course, the user requesting an overview is not the sales rep but a manager, whether the person responsible for a region who needs to know whether their team of sales reps is going to hit the regional number, or a higher manager preparing a presentation for the board and hoping very much that the key dashboards are all in the green.

The problem with such dashboards is the age-old one of Garbage In, Garbage Out. The predictions are only as good as the data they are based on. Unfortunately, the data are not always good, because by and large, sales reps – and I’ve known a few, good, bad, and indifferent – do not particularly enjoy documenting everything they do for someone else. That last clause is important; the good sales reps take a lot of notes and know all sorts of details about their accounts and territories, but the notes are for their own consumption, and the way they are taken and stored make them hard to access. Sometimes this is even by design, especially among “relationship" sales people who see their value mainly in terms of the thickness of their Rolodex1: “if you fire me, I’ll walk and take all my customers with me!".

We all know how well that play worked out for Tom Cruise’s character in Jerry Maguire. Regardless, getting the input data is a very real problem. This is why I am much more interested in the second half of that example scenario from Salesforce:

They can also easily update Salesforce records after a meeting.

Updating opportunities is already pretty easy from the Salesforce mobile app, but sales managers and Sales Ops types have a tendency to over-complicate the process by adding supplementary required fields which must be filled in to save the simple text-based notes and contact info which are the most valuable parts of the process. Added friction in the data-entry stage leads to opportunity details being added in a rush at the end of the quarter, ret-conning against the ultimate outcome of the opportunity rather than documenting facts in near real time.

Adding support for other technologies on the input side has the potential to remove much of that friction. Siri would let reps have a good rant in the car on the way back from the meeting and transcribe all of that into the activity record. Location data would enter the correct office where a meeting was held. Integration with office suites and cloud storage could add the collateral used in a meeting to the opportunity. Each addition of intelligence on the input side would remove a small amount of friction from the opportunity management process, which in turn would help to ensure that the data which all the fancy analyses are based on are at least somewhat factual.

I have no doubt that most of the videos and presentations around the Apple-Salesforce joint technology developments will focus on showing magical Minority Report2 dashboards, updating in real time, and smiling managers happy with the results being displayed. However, if any of those whiz-bang dashboards are to have utility in the real world, it will be down to the input capabilities in the individual sales reps’ iPhone and Apple Watch, and the technology’s removal of as many excuses as possible not to update Salesforce records.


  1. Yes, Rolodex; that’s how dated this way of thinking is. 

  2. I think I owe Tom Cruise royalties for this article. How much is 50% of no dollars whatsoever, again? I’m sure he doesn’t mind appearing here for the exposure, though. 

How Much Trouble Is Facebook In?

Users (including me) are deleting Facebook, but FB reports no drop in active users. What gives?

It’s not just Bloomberg, either; a survey published in Forbes claims that More Than 1 in 4 Americans Have Deleted Facebook. I’m not American, nor do I play one on TV, but I deleted the FB app from all my devices a while ago. I still have my account, but I went from checking it multiple times per day to glancing at it once every couple of weeks. Informally, I speak to lots of people who have done the same thing.

Once again, what gives?

Counting And Overcounting

There is nothing surprising here: any action is enough for FB to count you as active, so they can claim with a straight face that even someone like me is still "active" for purposes of their statistics – and the rates they can charge advertisers.

Remember when Facebook inflated video viewing stats for two years? Good times, good times. Turned out, they were counting anything over three seconds as if you had viewed the whole thing. The only problem is, it might take you that long to figure out how to dismiss the annoying thing.

Unsurprisingly, advertisers who had been paying through the nose for those video ad placements were not best pleased, especially as the scale of the over-counting became clear:

Ad buying agency Publicis Media was told by Facebook that the earlier counting method likely overestimated average time spent watching videos by between 60% and 80%

On A Mission

Facebook take their mission extremely seriously. Currently it says this:

Give people the power to build community and bring the world closer together.

The old formulation was perhaps clearer:

To give people the power to share and make the world more open and connected.

Either way, the Rohingya in Burma1, to cite just one example, might have preferred if people had not shared libels and built communities around hunting them down and ejecting them from their villages.

Facebook, however, in dogged pursuit of this ideal, builds and maintains so-called shadow profiles, even for users who had the foresight never to sign up for Facebook. These profiles are built up by using various tracking mechanisms that follow users around the Web – famously, the Like button, although supposedly that has now been defanged. One also suspects a certain amount of information sharing between Facebook’s various properties, notably Instagram and WhatsApp.

The AOL Of Our Century

The bottom line is, you’re not getting out of Facebook that easily, if only because of the famous truism of the ad-funded web: "if you’re not paying for it, you’re the product". With Facebook, as with all social media sites, that is true in a very literal sense. What they are selling to their advertisers is exposure to the greatest number of eyeballs, ideally filtered according to certain characteristics. If the pool starts shrinking, their opportunity to make money off advertisers shrinks commensurately. If people start seriously messing with the stats, for instance by using tools like fuzzify.me, such that the filters no longer return groupings of users that are attractive to advertisers, that will also be a problem. Any drop in Daily or Monthly Active Users (DAU and MAU) would be a much more immediate threat, though, and that is why as long as users check Facebook even occasionally, there will never be a serious drop in usage reported – right up until the day the whole thing dies unceremoniously in a corner.


  1. I refuse to call it Myanmar. 

How Do You Say Apple In Mandarin?

I noticed this aside in a CBInsights piece on the state of AI assistants in China:

Among US big tech, only Apple’s Siri supports Mandarin on the iPhone. The company’s Homepod smart speaker only supports English, and is not available in China.

This sounds very much like my ongoing issue with the lack of Siri support on AppleTV. Siri is available on iOS in many different languages, but for whatever reason, Apple does not capitalise on that capability to deliver Siri functionality on its other devices.

The assumption is that this behaviour is driven by App Store issues:

I have never watched the Godfather films (I know, I know), and with some intercontinental travel coming up, I thought this would be a good time to load them up on my iPad and finally catch up - forty years late, but who’s counting?

Since I no longer have any truck with physical media, my first stop was iTunes. At first I thought they did not have the films, but this turned out to be because I live in Italy, and so they are listed as
Il Padrino
. Fair enough, except that it’s not just the title card that’s Italian; the only soundtrack available is an Italian dub. It’s not even the original, it’s a re-dub, and the reviews are all one-stars complaining about the new dub.

Of course iTunes has all three Godfather films in the US store, but Apple in their wisdom tie your iTunes account to the country your credit card is registered in. This means I can’t simply download the English-language version from the US store.

However, when it is keeping Apple out of a market the size of China, which its competitors are unable to enter because of their lack of language support, I would suggest that it is high time to figure out a way around this problem.

Here’s hoping…

New Frontiers In Driver Idiocy

I always get very irritated by people in new high-end cars – ones that certainly have Bluetooth, if not CarPlay or Android Auto – using their phones in their hands. What, you can’t spare thirty seconds to set up the hands-free connection once? After that you can keep your phone in your pocket/handbag/briefcase/whatever, and have both hands free for the actual driving! But no, you have to drive one-handed, or with the phone squeezed between your head and shoulder like the Hunchback of Notre Dame, squinting sideways at the road.

Today, however, I saw something that beats that. This person did have her phone connected to hands-free, and I know because everyone in the street could hear her conversation over the cranked-up stereo. However, for whatever unknowable reason, she was still holding the actual phone in her hand.

I was so flabbergasted I missed my chance to take a photograph of the madness.

Now I have real concerns about how this woman lives the rest of her life. Does she put boots on over her shoes? Or try to use knife, fork, and spoon all at the same time?

Shocking News: Water Wet

After extensive research, we can reveal the shocking result:

If you refuse to sell things to people, they won’t pay for them.

Vice versa, if you make things available to sell, many people will buy them.

The UK’s media regulator, OFCOM, have announced that streaming services such as Netflix and Amazon are now more popular than satellite and cable TV, as reported here: Piracy Audiences Are Untapped Pools of Wealth.

A Practical Example

The best recent example of this mechanism in action is with the excellent SF show The Expanse. This was originally on the US SYFY channel, but after three seasons, the show was due to be cancelled.

The cancellation decision by Syfy is said to be linked to the nature of its agreement for the series, which only gives the cable network first-run linear rights in the U.S. That puts an extraordinary amount of emphasis on live, linear viewing, which is inherently challenging for sci-fi/genre series that tend to draw the lion’s share of their audiences from digital/streaming.

Let’s emphasise that point: Syfy was reliant on live, linear viewing, and only in the US. Time-shift it, and it doesn’t count. Outside the US, and it doesn’t count. Downloaders definitely don’t count. Syfy were basically running a race in shackles, and they were only able to get as far as they did on the strength of some pretty outstanding content. As the novelty waned, though, this quality bonus stopped working quite as well.

Once the problem became clear, the logical next step was to ask the streaming services to step in, backed by a massive fan-led campaign to Save The Expanse. The lobbying was ultimately successful, with The Expanse coming to Amazon Prime.

Amazon is of course best placed to tap into that revenue stream from fans of both non-linear TV and The Expanse – not to mention international fans. Just because a show is only broadcast in the US doesn’t mean it doesn’t have a huge international fan base – so why not monetise those non-US viewers? Because they are viewing…

Out In The Provinces

One of the big reasons for non-US-residents to adopt streaming services is to get access to US TV shows, or get access more promptly. In the US, this mechanism may be less apparent, but anywhere outside that content market, it has always been a major annoyance that we get films and TV shows six months later, perhaps with egregious dubbing too – or maybe we don’t get them at all.

The same mechanism operates to a lesser degree elsewhere, as I have written before:

I get much of what the BBC broadcasts through my cable subscription one way or another, whether it’s through the BBC’s own channels, or on other networks like Discovery that license BBC content such as Top Gear. Sky then pays Discovery for that content - so far so good. The problem is that I get that content months late and often with annoying dubs or subtitles that can’t be removed - despite the Sky platform’s pretty good support for multiple audio and subtitle options on broadcast content.

This means that I end up ahem obtaining content through other channels so that I can watch it within a few days of the air date instead of much later, and with the English audio and no subtitles instead of both audio tracks at once, which happens far too often. I used to do this for Top Gear all the time, and recently I did it for Jonathan Strange & Mr Norrell. I would gladly have paid for both of these, but I could not find a way to do it. While JS&MN is now in the iTunes store, it’s only in the UK and US iTunes stores. I am restricted to the Italian iTunes store, because Apple in their wisdom force you to use the store in the same country as your credit card’s billing address.

The result? Instead of paying the BBC directly, or paying the BBC via Apple, I pirated the content - because that was not only free and very easy, it was literally the only way I could get it.

The only thing that has changed since I wrote that piece is that I no longer have cable TV. Instead, I have subscriptions to both Netflix and Amazon Prime, which cover almost all of my family’s requirements – except, still, for the BBC. I probably would cough up a reasonable amount for an iPlayer subscription, as there is a lot of quality content on there, but this is not even an option to me outside the UK.

Eventually these geographic restrictions must fall – but until then, people will find a way to get content, which means content producers and distributors are leaving money on the table. The first to embrace this new reality will see the greatest returns. The last? Nobody will hear about them any more.


Photo by Sven Scheuermeier on Unsplash