I've been blogging a lot about messaging lately, which I suppose is to be expected from someone in marketing. In particular, I have been focusing on how messaging can go wrong.
The process I outlined in "SMAC My Pitch Up" went something like this:
- Thought Leaders (spit) come up with a cool new concept
- Thought Leaders discuss the concept amongst themselves, coming up with jargon, abbreviations, and acronyms (oh my!)
- Thought Leaders launch the concept on an unsuspecting world, forgetting to translate from jargon, abbreviations and acronyms
- Followers regurgitate half-understood jargon, abbreviations and acronyms
- Much clarity is lost
Now the cynical take is that the Followers are doing this in an effort to be perceived as Thought Leaders themselves - and there is certainly some of that going on. However, my new corollary to the theory is that many Followers are not interested in the concept at all. They are name-checking the concept to signal to their audience that they are aware of it and gain credibility for other initiatives, not to jump on the bandwagon of the original concept. This isn't the same thing as "cloudwashing", because that is at least about cloud. This is about using the cloud language to justify doing something completely different.
This is how we end up with actual printed books purporting to explain what is happening in the world of mobile and social. By the time the text is finalised it's already obsolete, never mind printed and distributed - but that's not the point. The point is to be seen as someone knowledgeable about up-to-date topics so that other, more traditional recommendations gain some reflected shine from the new concept.
The audience is in on this too. There will always be rubes taken in by a silver-tongued visionary with a high-concept presentation, but a significant part of the audience is signalling - to other audience members and to outsiders who are aware of their presence in that audience - that they too are aware of the new shiny concept.
It's cover - a way of saying "it's not that I don't know what the kids are up to, it's that I have decided to do something different". This is how I explain the difficulties in adoption of new concepts such as cloud computing1 or DevOps. It's not the operational difficulties - breaking down the silos, interrupting the blamestorms, reconciling all the differing priorities; it's that many of the people talking about those topics are using them as cover for something different.
Images from Morguefile, which I am using as an experiment.
Which my fingers insist on typing as "clod computing", something that is far more widespread but not really what we should be encouraging as an industry. ↩