Or, How To Survive Travelling for Business During Holiday Time
I'm a member of a tribe, seasoned road warriors who spend far too much time in airports, as my wife can attest (sorry love). We recognise one another from our Tumi bags and purposeful stride through the frequent-flyer lane. As part of our survival strategy, we develop an intimate knowledge of how to get from one terminal to another at CDG with a minimum of stress, where to get edible food in LHR, and how long it will take to get to different gates in FRA. We know whether you should pick up duty-free in AMS or in JFK, and in which season you should avoid ORD. We breeze through security, everything neatly laid out in trays, with no wasted motion.
All of this hard-won knowledge works very well for ten months of the year, but at holiday times, our turf is invaded by hordes of people who are not as used to travel as we are, sand in the gears of our smooth progress through the Aerotropolis.
What is to be done
First of all, there is absolutely no point in getting stressed out. Planning is key, and even so, SNAFUs will happen. Yeah, plan for those too.
Part of the preparation process starts before you even leave home. Choose the right bag, and pack it right.
Arriving at the Airport
Once at the airport, the thing to remember is that at this time of year, there are simply more people than usual in airports who are not used to flying. Inevitably, this causes delays - both at security checkpoints, and everywhere else, as they wander around indecisively, or suddenly realise that they need to be somewhere else. All this means is that the rest of us just have to be that much more prepared, including by simply leaving ourselves more time.
Getting frustrated at people who hold up the security checks because they have liquids in their carry-ons or whatever won't get you through any faster. This happened just in front of me at security in MXP earlier this week, when the guy in front of me started berating the guy in front of him on his third trip through the metal detectors. Of course the tirade didn't help at all; it just got everybody on edge before their journeys had even properly begun. And yes, this was the priority lane; at this time of year, it's no defence, because infrequent travellers with business-class tickets are mixed in with the frequent flyers with their loyalty cards. In fact, many airports allow passengers to purchase Fast Track passage separately from their ticket1.
Instead of getting stressed out at the Muggles in our midst, see if you can smooth things along, perhaps by giving directions, or helping parents (whose hands are always full by definition) with their luggage. Sure, nobody likes a screaming baby on their flight - but guess what is most likely to set the baby off? Seeing Mummy or Daddy all stressed out. Send some good vibes their way - and hey, if it doesn't work, that's what noise-cancelling headphones are for.
If you don't have lounge access, or your airline or alliance doesn't have a lounge where you are, bear in mind that terminals are very busy at this time of year, so don't assume you will be able to find somewhere to sit - let alone charge devices. Charge everything before you leave, and carry extra batteries. If you have the luggage space, a spare shirt & change of underwear is probably not a bad idea either, just in case you end up delayed or rerouted unexpectedly.
Finally, passport control is (even more of) a nightmare at this time of year, with long queues probable, especially in smaller regional airports. The holiday season represents a massive surge in numbers for airports that are often all but empty for the rest of the year, and because border checks are the one function that cannot be staffed up by students on work-experience or zero-hours contracts, they cannot easily flex capacity in response to increased passenger numbers.
Again, experience helps (know where to stand on the bus to be first through the passport check, fill in your landing card or whatever while still in the plane), and that frequent-flyer card may get you in the FastTrack lane here too, but ultimately, you just need to allow extra time. Catch up on the emails you missed while you were in the air, call your family back home and tell them you miss them, research dinner options in town, and simply wait your turn. There is nothing you can do to speed the line up, and any attempt will just stress you out.
Business travel is stressful enough without adding to the stress. Give yourself extra time when heading to the airport, finish listening to that podcast while you stand in line, go over your prep materials one more time while you wait to board. Check in and chill out.
Some airports even offer their own loyalty programmes, with perks including lounge and Fast Track access, as well as various discounts. The Milan airport system has a pretty decent programme, as do many others. Just the rewards from parking at the airport keep me in points for when I need them, for instance to get the whole family into the lounge when we travel as a unit. ↩